Traidly Help Centre

Traidly is an Australian platform built to help tradies, subcontractors, businesses and customers connect. You can browse tradie profiles, find or post jobs, find subcontracting opportunities, advertise subcontractor availability and buy or sell trade-related items through Trade Market.

You can browse parts of Traidly without signing in, but an account is required for features such as posting, messaging, saving items, managing listings and building a tradie profile.

Open your account menu and go to Account Settings. Business and tradie profile details can be managed separately through Edit Tradie Profile or Manage Business when those options are available on your account.

Your account is your sign-in identity. A tradie profile is the public-facing profile for a trade business or professional presence on Traidly. Marketplace listings can also be shown under a personal or business seller identity where that option is available.

Go to Find a Tradie and use the available search and filter options to narrow results by the details shown on each profile. Open a profile to view the business information, work examples and other public details the tradie has chosen to provide.

No. Traidly provides a platform for people and businesses to connect. Unless Traidly specifically states otherwise on a profile or feature, you should independently check the person or business, relevant licences, qualifications, insurance, references and suitability before engaging them.

Confirm the scope of work, price, timing and who you are dealing with. Where a licence, registration, permit or insurance is relevant, check it with the appropriate authority or provider for your state or territory. Keep important agreements and payment details in writing.

Open Find / Post Jobs and choose Post a Job. Add accurate information about the work, location, description and any other requested details, then publish the listing.

Open your account menu and select My Jobs. From there you can view and manage the jobs attached to your account.

No. The people involved are responsible for agreeing on the scope, pricing, payment terms, timing and other conditions of the work. Traidly is the platform that helps users connect.

Hire a Subbie lets businesses browse subcontractors who have advertised their availability for work. Open the listing or profile to review the information provided and contact them through the available Traidly features.

Find Subbie Work is for subcontracting opportunities posted by businesses looking for help. Subcontractors can browse available work and respond where the opportunity suits them.

When you have relevant activity on your account, management options such as My Subbie Jobs or My Hire a Subbie can appear in your account menu.

No conclusion about employment status should be made simply because work is found through Traidly. The parties are responsible for their working arrangement and for meeting any applicable tax, workplace, licensing, insurance and contracting obligations.

Open Trade Market and choose Post an Item. Add clear photos, an accurate description, condition, price and location. If your account supports it, you can choose whether the listing is shown under your personal or business seller identity.

Open your account menu and select My Marketplace Listings. Your available management actions are shown with each listing.

Do not assume a payment is protected, held in escrow or guaranteed by Traidly unless the platform explicitly tells you that for the specific transaction. Buyers and sellers should verify payment details and the identity of the other party before transferring money or goods.

Be cautious of unusually low prices, pressure to act immediately, requests to pay unexpected fees, suspicious payment links, fake receipts or requests to move communication to unfamiliar channels. Confirm that you are dealing with the real person or business before paying or handing over goods.

Open Inbox from the header or your account menu. Conversations are linked to the relevant Traidly activity where that context is available.

Saved Items gives you a place to return to listings, jobs or profiles you have saved while browsing Traidly.

Do not send money, passwords, verification codes or sensitive information because someone pressures you to do so. Stop engaging with suspicious requests and contact Traidly at hello@traidly.com.au with the relevant details.

Traidly Pro is the enhanced business experience within Traidly. The features shown on your account may include expanded business profile tools, public profile features, alerts, analytics and other Pro functionality.

If Traidly Pro is active on your account, use Manage Business in the header. Subscription-related settings are available through Account Settings where supported.

Email hello@traidly.com.au with the email address attached to your Traidly account and a short description of the issue. Do not send card numbers, passwords or security codes by email.

Email hello@traidly.com.au from the address associated with your account. You can ask about access to or correction of your personal information. Traidly may need to verify your identity before acting on a request.

Update information directly in your account or profile where the relevant field is editable. If you cannot correct something yourself, contact hello@traidly.com.au and explain what needs to be corrected.

Contact hello@traidly.com.au from the email address associated with your account. Some information may need to be retained where required or permitted by law or where reasonably necessary for security, dispute handling or record-keeping. The Privacy Policy will explain Traidly's handling practices in more detail.

Only send information reasonably necessary for Traidly to understand and handle your request. Never email passwords, authentication codes or full payment-card details.

Email hello@traidly.com.au with the relevant profile or listing details, what happened and any useful screenshots or context. Avoid sending unnecessary sensitive personal information.

Stop sending money or information, contact your bank or payment provider promptly if a payment is involved, preserve relevant messages and transaction records, and report the activity to the appropriate Australian authorities. You can also contact Traidly so we can review activity on the platform.

Traidly may review platform activity and take action under its platform rules, but Traidly is not a court, tribunal, regulator or substitute for professional legal advice. The people involved remain responsible for their agreements and for pursuing appropriate dispute-resolution options.